Service Philosophy
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Attentively /
The 400 hotline is open 24 hours a day. Fax, email, QQ, and telephone are all-round and multi-channel to accept customer problems. Technical personnel are 24 hours a day to answer customer problems.
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Heart /
Respond to customer needs within 30 minutes, and arrive at the customer site within 24 hours for major problems.
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Patience /
Professionally and patiently solve various problems for customers and resolve various doubts of users in use.
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Intimate / Intimate
Regularly visit customers, care for customers' feelings about the use of products, and ensure normal use of products.
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Rest assured / Rest assured
The quality is trustworthy, and the service is worry-free after sale.
Service Promise
Lifetime Paid Service
30 minute phone response
400-021-3638
One month refund
Support Your "Right to Regret"
Three-month replacement
Support Your "Right to Regret"
12 months free maintenance
Professional master free on-site maintenance
Service Content
When the customer needs help, assist the customer to install and debug the product;
Provide consumers with regular telephone return visits or door-to-door return visits;
- According to customer requirements, provide technical guidance on use, etc.;
Implement "Three Guarantees" for products, that is, repair, replacement, and return;
Guarantee the supply of maintenance spare parts;
Handle consumer letters, visits and telephone complaints, and answer consumer inquiries. At the same time, various methods are used to collect consumers' opinions on product quality and make timely improvements according to the situation.
- Responsible for maintenance services and quickly respond to customer maintenance needs;
