SERVICE AND SUPPORT


Service Aim:

Strive to provide customers with the best service in the industry.


Service philosophy:

   

We will provide professional services to customers wholeheartedly and strive to build the "five core" level of service quality.


☆ All-around------The 400 hotline in open 24 hours.Multi-channel(fax,email,QQ,phone,whatapp,wechat,skype)accepts cunstomer problems,and technicians can troublesshoot cunstomers for 24 hours.


☆ Efficient------We guarantee to respond to cusomer demand within 30 minutes.If there in a major problem,we will arrive at the cunstomer site within 24 hours.


☆ Patient ------We will be professional and patient to solve various problems for customers, and resolve the various doubts in the use of users.


☆ close ------We will visit customers regularly to care for customers' feelings about the products and ensure the normal use of products.


☆ trust ------Our product quality and service are trustworthy.



commitment to our customers:


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service content:

1. Assist customers to install and debug products when they need help;

2. Conducted technical guidance on use and other aspects according to customer requirements;

3. Guarantee the supply of spare parts;

4. Responsible for maintenance service and quick response to customer maintenance needs;

5. Provide regular telephone calls and visits to customers;

6. Three rules of sserving: responsibility for taking back ,responsibility for exchanging ,responsibility for servicing;

7. Dealing with customers' letters and visits and telephone complaints, answering customers' enquiries.At the same time, we will solicit customers' opinions on the quality of products in various ways, and improve them according to the situation.